Order

How can I order coffee on whitestag.eu?

In the e-shop whitestag.eu you have the option to add your selected product to the cart. If you want to order this product afterwards, simply log in to your account using your login details, choose the method of delivery and payment and send the order. If you don’t have a White Stag account, you can sign up during the order process.

Is it possible to cancel the entered order?

If you would like to cancel your order at whitestag.eu , please contact our customer service. link.
You can contact us by phone at the toll-free number +421 944 944 603 . Unfortunately, it is not possible to change your order.

What is the minimum order amount?

No, there is no minimum amount for orders.

Can I order from abroad?

The White Stag Coffee e-shop currently offers the option to order goods only for the Slovak Republic . If you are interested in sending to other countries, please contact us using this contact form.

How do I get a new password for my account?

You can request a new password via the link: Forgot your password?

Payment and Invoices

What is the bank connection for my online order?

BKS BANK AG
IBAN: SK8402000000004405252853
BIC/Swift: 
BFKKSKBB
Variable symbol:
Your Order Number

Where can I find my invoice?

The electronic invoice is sent together with the confirmation of shipment of goods to the e-mail address you specified in the order. If you need a copy of the invoice, you have the option to log in to your White Stag account and view the invoice there and, if necessary, print it out.

Procedure: Log in to your White Stag customer account. Choose Login –  My Orders.
Here you can review and print the order and invoice.

Delivery

How long does delivery take?

The delivery time of an order placed on whitestag.eu is normally 2 working days. Delivery time depends on the availability of the ordered goods.

What is the price and method of delivery?

The cost of transport to any delivery address in the territory of the Slovak Republic depends on the method of delivery chosen in the order process.

Shipping Rates:

1. Price in case of personal collection – price 0 Eur

2. Price for shipping through Slovak Post

  • shipment weight from 0 to 5kg – price 3.90 Eur
  • shipment weight from 5 to 10kg – price 4.90 Eur
  • shipment weight from 10 to 20kg – price 9.0 Eur
  • shipment weight from 20 to 30kg – price 12.0 Eur

3. Price for transport via White Stag’s own courier service – when buying goods over 2 kg – price 0 Eur (applies to the cities of Detva and Zvolen)